Find quick answers to your questions below...
Order Status
• Has my order shipped?
• How do I change quantities or cancel an item in my order?
• How do I track my order?
• My order never arrived.
• An item is missing from my shipment.
• My product is missing parts.
• When will my backorder arrive?
My Account
• How do I create an account?
• How do I edit my account information?
• How much is my shipping?
• I forgot my password.
• How do I return my product?
• I received the wrong product.
• What is your return policy?
• When will my order ship?
International Shipping
• Do you ship to my country?
• What are my payment choices?
• When will my order ship and what are my shipping charges?
• What is the return policy?
Guarantees
• Low Price Guarantee
• Privacy Policy
• Security
Pricing and Billing
• Do I have to pay sales tax?
• I have a question on my charges.
• I need a copy of my receipt/invoice.
• When will my credit appear on my account?
• When will my credit card be charged?
Buyer's Guide
• How do I buy/redeem a gift certificate?
• How do I find my product?
• How do I navigate the site?
• How do I use a coupon?
Additional Support
• 01 Ingredients and Directions
• 03 Color Groups
• 04 Lip Color Application
• 05 Semi-Permanent vs. Long Lasting Lip Color
• 06 Three product ECO system kit collections
• 07 Why we are different
• 08 28 Product Questions and Answers (PDF)
• 09 LIP-INK Spot removal
• APPLYING LIP-INK® COLORS/Ultra Colors/Chakras Colors
• Applying LIP-INK® Eye Liners
• Applying LIP-INK® Eye Shadowgels®
• Applying LIP-INK® Lip Liners®
• Applying LIP-INK® Magic Powders
• Applying LIP-INK® Miracle Brow Liners
• Applying Lip-Ink® Toners
• Are your vials organic too?
• Can I carry LIP INK® Color Cosmetics along with other branded cosmetics?
• Can I lighten the color?
• Can I or my customers return the trial lip kits?
• Can I use my own lip liner or lipstick with LIP-INK® Cosmetics?
• Can I use the brow liner as eye liner?
• Can you mix LIP-INK® Colors?
• Do I need to use the OFF solution?
• Do I need to use the SHINE moisturizer?
• Do the trial kits I purchase count towards my monthly minimum?
• Do you send to Europe or other countries?
• Full LIP INK® product Ingredient list USA EU
• How can I stop LIP colors going darker/blue on me?
• How do you care for liner brushes?
• How do you care for your LIP INK Liquid Lip Color?
• How long does a vial last?
• I wanted to demo your product before purchasing. How do I find a LIP-INK® retailer in my area?
• If I spill LIP-INK® Color what should I do?
• Is there anything I should do before my meeting with a sales representative?
• LIP-INK® Guidelines for Safe Product Use
• Suppose I have chosen the wrong color?
• What are Tinted SHINE moisturizers?
• What causes LIP-INK® COLOR to become patchy or streaky?
• What if I make a mistake in application?
• What is the best way to care for LIP-INK® Color?
• What is the difference between Clear and Shine?
• What is the shelf life of LIP-INK® Cosmetics?
• Why are LIP INK products not compatible with other cosmetics?
• Why can't I get a clean line with the lip liner?
• Why can't I get the brow brush (that looks like a mascara wand) into the vial.
• Why do my lips tingle?
• Why does LIP-INK® Color differ from demonstration to application?
• Why don't I get enough color?
• Why is a line showing on the inside of my lower lip?
• Why is LIP-INK® Color too thick?
• Why is the color not staying on?
• Why is the OFF vial that comes with caring case empty and without an applicator?
• How do I contact you?